Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Jewelry accessories that have been worn or altered in any way are not eligible for return. If you believe your item qualifies for a return, please follow the steps outlined below.
Return Request Process
To initiate a return, you must contact us via email at [email protected] within 14 days of receiving your order. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with further instructions on how to proceed with your return.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item. If you are returning an item due to a mistake on our part, we will cover the return shipping costs.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Please note that depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.
Exchanges
We do not offer direct exchanges. If you would like to exchange an item for a different size or style, please return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct item without delay. Remember to follow the return request process outlined above.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We may request photos of the item to assess the issue. If the item is confirmed to be damaged or defective, we will provide instructions for returning the item and will cover the return shipping costs. We will also arrange for a replacement or refund as appropriate.
Final Sale Items
Certain items may be marked as final sale and are not eligible for return or refund. These items will be clearly indicated on the product page. Please review the product details carefully before making a purchase to avoid any confusion regarding return eligibility.